The romantic proposal with a big sparkly ring. Finding just the proper dress, church and reception hall.
For brides, it’s all approximately having the whole thing move simply right when their big day arrives.
But for a few couples within the Houston location, one of the principal elements in their wedding receptions didn’t move right at all.
They didn’t get the large, extravagant and expensive cakes they paid for in advance from Edible Designs Cakery and Desserts in far West Houston.
What brides stated
Kenisha Johnson advised Channel 2 Investigates her cake was no longer brought, so her circle of relatives needed to shell out more money to shop for a closing-minute substitute.
The $1,600 cake Johnson ordered from Edible Designs become a marriage gift from her grandparents, she stated. The incident sparked her to file a grievance with the Better Business Bureau.
In another case, the bride changed into shocked to discover an undecorated fake cake product of Styrofoam and plaster …
Were introduced to her reception rather than the extravagantly adorned five-tiered cake she had paid for in advance.
Adria Scheet had been fantastic enthusiastic about the cake for her special day.
“This female likes some cake,” she said. “I ordered my cake before I ordered my get dressed!”
What the proprietor said
Channel 2 Investigations’ Bill Spencer spoke with Edible Designs Cakery and Desserts operator Adam Longoria with the aid of cellphone.
“I’m completely burdened out,” he informed Spencer.
He said he changed into going to do his great to get these brides their money back.
He also instructed Spencer, his legal professional suggested towards interviewing for our story.
What if this occurs to you?
You can report a complaint with the Texas Attorney General’s Office. You also can record a complaint with the Better Business Bureau.
The BBB started out getting court cases approximately Edible Designs Cakery and Desserts in early June, stated Denisha Maxey, the senior director of dispute decision with the BBB in Houston.
“A lot of the complaints are declaring that they paid for offerings, for wedding ceremony cake, some as much as nearly $4,000,” Maxey stated. “The smallest amount may also have been $700, and the orders aren’t being introduced, or they’re no longer able to get in touch with the owner, they’re brought past due, and they have not been capable of obtaining a refund.”
Maxey said the BBB has tried contacting the enterprise to get a reaction to the complaints.
“We have now not been able to get in touch with each person immediately at the enterprise. However, they have got all of the notifications we’ve despatched regarding all of the proceedings,” she said. “They’ve been read.”
Now, the BBB has posted an alert concerning the commercial enterprise on its internet site.
“We have posted an alert for customers so they’re aware of the type of court cases that we’re receiving so they may not maintain to region orders or cross onto the website and region orders with this business enterprise and also (to) attempt to supply clients that have ordered and not received something and (have) now not filed a grievance to come to us, so that way, we will ship our report to the district attorney,” Maxey said.
3 steps consumers can take to try and get their money lower back
Contact the business, or its owner, to peer if they’re willing to make matters proper.
If the first step doesn’t work, touch your financial institution to report a dispute. Your bank can be able to help get your cash returned.
And, if that doesn’t work, you have got the choice of taking the enterprise to small claims court docket.